This past fall, Technology Services transitioned to a new IT service management system called TeamDynamix. TeamDynamix is an industry leader in IT service management, and it is a popular product in higher education. TeamDynamix is designed to improve IT response rates, tracking, and ticket management.
You may have already noticed that replies from the Technology Helpline had a new look. We’ve also been busy setting up the back end of this tool, and we are now ready to unveil a new and improved support site for spring. We hope to make it easier than ever for you to get the help you need. The new site includes a robust knowledge base that can be searched for quick self-service support, as well as a full service catalog where you can request help with specific needs. Be sure to log in to see all of the available content, including a full list of your current and past tickets.
Visit https://gustavus.edu/gts to take a look at our new Technology Services site.
Not sure where to start? The universal search in the upper right corner searches the entire Technology Services site to get you fast results. Or, put in a general request on the main page. But as always, we are available for calls, emails, and walk-ins.